Warranties

  • 10YR WARRANTY

    Frankford offers 9 oz. marine grade solution dyed acrylic fabric from several mills, including Sunbrella®, Outdura, and Recasens®. All marine grade acrylic fabrics we use carry a warranty of 10 years from the original date of purchase. All upholstery grade fabrics we use carry a warranty of 5 years from the original date of purchase.

     

    The warranty protects against the loss of characteristics, rot, mildew, and colorfastness typical in normal atmospheric conditions. The product must be properly installed, maintained, and under normal use and environment.

     

    This warranty does not cover damage caused by contact with foreign objects, abuse, negligence, vandalism, burns of any kind, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is not covered.

     

    DISCLAIMER: When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty.

     

    To ensure our product’s longevity, we recommend closing your umbrella and securing it with a tie band in high winds. In addition, be sure the fabric is pulled away from the ribs as outlined above. High winds will cause the umbrella fabric to rub together, causing friction, which can result in premature thinning of the fabric, discoloration, and possible pin holes over extended use. We strongly suggest the use of a protective cover or safely storing the umbrella until the winds and harsh weather subside. Damage of this nature is not covered under warranty.

     

    The warranty, if applicable, does not cover labor, frames, systems, and installation supplied by the dealer or reseller. Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 10-year, or 5-year warranty.

    5YR WARRANTY

    Frankford warrants the crank and auto tilt mechanisms in the MONTEREY for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push button tilts, and para-cord.

     

    Frankford warrants the frame structure of the ECLIPSE®, AURORA, NOVA, G-SERIES, GREENWICH, MONTEREY, CATALINA and, AVALON for a period of 5 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure. This warranty does not include damages sustained to these umbrellas while in any degree of tilt.

    3YR FINISH WARRANTY

    Frankford warrants all powder coat finishes on aluminum masts in ECLIPSE®, AURORA, NOVA G-SERIES, GREENWICH, MONTEREY, CATALINA and LAUREL for a period of 3 years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finish on the aluminum masts only.

    1YR WARRANTY

    Frankford warrants the frame structure of the, LAUREL, EMERALD COAST, OAKWOOD BEACH CHAIR, SHADESTAR, LIFEGUARD, and BEACH CABANA for a period of one (1) year from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure.

    Frankford warrants all UMBRELLA BASES for a period of one (1) year from the original date of purchase.

     

    DISCLAIMER: This warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, crumbling of concrete, or any damage associated with transporting the base.

    3YR PARTS REPLACEMENT PROGRAM

    In the event un-warrantable damage occurs to an umbrella from the MONTEREY collection, Frankford offers a free fiberglass rib replacement program for 3 years from the original date of purchase. Shipping charges are not included in this program.

    GALVANIZED G-PLATE BASE DISCLAIMER

    Galvanized steel will show unavoidable imperfections due to the finishing process and therefore must be accepted in the condition in which they are received.

    RUST DISCLAIMER

    Rust is a natural part of the aging process for all steel and iron- based materials, therefore it is not considered a defect and is not covered under any Frankford Umbrellas’ warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.

    GENERAL DISCLAIMER

    Frankford Umbrellas’ warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.

     

    Frankford Umbrellas’ warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford. Failure to properly secure Frankford umbrellas to Frankford bases equal to or greater than recommended will void all warranties.

     

    If warrant-able damage occurs, Frankford will refinish, replace or repair any item in this category at its own discretion.

  • 7YR WARRANTY

    Frankford offers 9 oz. marine grade solution dyed acrylic fabric  from several mills, including Sunbrella®, Outdura, and Recasens®. All marine grade acrylic fabrics we use carry a warranty of 7 years from the original date of purchase. All upholstery grade fabrics we use carry a warranty of 5 years from the original date of purchase.

     

    The warranty protects against the loss of characteristics, rot, mildew, and colorfastness typical in normal atmospheric conditions. The product must be properly installed, maintained, and under normal use and environment.

     

    This warranty does not cover damage caused by contact with foreign objects, abuse, negligence, vandalism, burns of any kind, improper cleaning techniques, normal wear, perforations, weather soiling, environmental pollution stains, natural disasters, or acts of nature. Damage caused by the storage method or location used by clients is not covered.

     

    DISCLAIMER: When opening and closing the umbrella, the user must be sure all fabric is pulled away from the ribs to prevent unnecessary rubbing of the fabric against the frame or hardware. This could result in premature wearing or holes in the fabric. Damage of this nature is not covered under warranty.

     

    To ensure our product’s longevity, we recommend closing your umbrella and securing it with a tie band in high winds. In addition,  be sure the fabric is pulled away from the ribs as outlined above. High winds will cause the umbrella fabric to rub together, causing friction, which can result in premature thinning of the fabric, discoloration, and possible pin holes over extended use. We strongly suggest the use of a protective cover or safely storing the umbrella until the winds and harsh weather subside. Damage of  this nature is not covered under warranty.

     

    The warranty, if applicable, does not cover labor, frames, systems, and installation supplied by the dealer or reseller. Replacement fabric canopy is covered for the time remaining in the original warranty and does not activate a new 7-year, or 5-year warranty.

    3YR WARRANTY

    Frankford warrants the frame structure of the ECLIPSE®, AURORA, NOVA, G-SERIES, GREENWICH and MONTEREY for a period of 3 years from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure.

     

    This warranty does not include damage sustained to these umbrellas while in any degree of tilt.

    3YR FINISH WARRANTY

    Frankford warrants all powder coat finishes on aluminum masts in ECLIPSE®, AURORA, NOVA G-SERIES, GREENWICH, MONTEREY, CATALINA and LAUREL for a period of 3 years from the original date of purchase. This warranty includes chipping, peeling, flaking, bubbling, and fading of the powder coat finish on the aluminum masts only.

    2YR FRAME WARRANTY

    Frankford warrants the crank and auto tilt mechanism in the MONTEREY and CATALINA for a period of 2 years from the original date of purchase. This warranty includes manufacturer defects of crank handles, crank axles, auto tilts, push button tilts, and para- cord.

    1YR WARRANTY

    Frankford warrants the frame structure of the, LAUREL, EMERALD COAST, OAKWOOD BEACH CHAIR, SHADESTAR, LIFEGUARD, and BEACH CABANA for a period of one (1) year from the original date of purchase. This warranty includes manufacturer defects to the notch, runner, center pole and skeleton structure.

     

    Frankford warrants all UMBRELLA BASES for a period of one (1) year from the original date of purchase.

     

    DISCLAIMER: This warranty covers manufacturing defects only. It does not cover breakage due to contact with foreign objects, chipping of the finishes, crumbling of concrete, or any damage associated with transporting the base.

    GALVANIZED G-PLATE BASE DISCLAIMER

    Galvanized steel will show unavoidable imperfections due to the finishing process and therefore must be accepted in the condition in which they are received.

    RUST DISCLAIMER

    Rust is a natural part of the aging process for all steel and iron- based materials, therefore it is not considered a defect and is not covered under any Frankford Umbrellas’ warranties. Steel bases and mounts are designed to require minimum maintenance and should be kept clean and well maintained.

    GENERAL DISCLAIMER

    Frankford Umbrellas’ warranties do not cover damage to any umbrellas or umbrella bases related to extreme weather, abuse, misuse, or any damage that occurs as a result of contact with the ground or any other foreign object due to sudden and severe weather events or other extreme acts of nature.

     

    Frankford Umbrellas’ warranties are only applicable to products that are properly secured to Frankford bases or anchoring systems equal to or greater than recommended by Frankford. Failure to properly secure Frankford umbrellas to Frankford bases equal to or greater than recommended will void all warranties.

     

    If warrantable damage occurs, Frankford will refinish, replace or repair any item in this category at its own discretion.